Consultations
- To patients: about their rights and other questions related to health care system’s legislation, quality, policy and procedures;
- To medical professionals, management of health care institutions etc.
Complaint handling management
- Receiving complaints and feedback from clients and medical staff;
- Resolving complaints, using an appropriate method;
- Collecting statistics and report to the staff and management;
- Using the feedback and complaints to improve the processes of health care.
Preparing and distributing information
- For patients – public information campaigns and individual information about comprehensive questions of health care system, procedures, fees etc.;
- For medical staff – informational activities, lectures, work-shops to improve their knowledge about patients’ rights, communication to clients and updates in policies;
- For society – public activities (e.g., mass media, annual European Patients’ Rights Day) to enhance public awareness and understanding of health care processes and patients’ rights;
- For health care service providers and management – reports about experience, obtained in Patients’ Ombud Office’s everyday activities, together with recommendations for system’s improvements.
Researches
- Patients’ surveys
- Health care practitioners’ surveys
- Monitoring information to patients
Cooperation
- With patients and health care service providers;
- With governmental institutions, responsible for health care policy;
- With pharmaceutical organizations;
- With local and international patients’ organizations;
- With mass media;
- With education institutions.
Other projects and activities in Latvia and Europe
