• To inform patients about their rights and duties in health care system, and how to reach their needs in the provided system;
  • To inform medical professionals about patients’ and their own rights and duties, to promote not only first rate medical services, but also a good communication between staff and patients;
  • To facilitate positive and effective communication and collaboration between health care personal and patients;
  • To provide quick and impartial complaint handling management to improve feedback circle and service quality of the health care organization;
  • To collaborate with local and international health care organizations to exchange experience and to improve health care quality in hospital and country in general;
  • To promote person’s health, well-being and patients’ rights as a priority in individual and national system of values.

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